 |
| Kindly made pretty by my Fiancé. My original was a bit bedraggled... |
- Explaining your problem to the Real Person (first and second, if you selected the wrong option to start with)
- Having both Real People check your personal details
- Explaining your problem again, because they weren't ready for it the first time as they need to know who you are
- Spelling your name a few times before resorting to Alphas and Bravos and Charlies because your name is kinda foreign and they can't figure out which letter you're trying to sound out over a dodgy landline.
Of course, sometimes they send you to the second person even if you selected the correct option, after you've given them enough information to do what's needed. I was reporting my credit card lost the other day, and after I identified myself and they obviously had my card info on the screen they said I'm the second card-holder which is apparently a completely different department.
ReplyDeleteThe second person did the job, then insisted on reading out lengthy information to me, because anybody reporting a lost credit card is obviously in a position to take notes.
See, that just makes my problem even worse now :-p
ReplyDeleteOops...
ReplyDeleteOn the other hand, if you now have a chart you can follow, perhaps that can be a help?