Tuesday, August 3, 2010

I hate calling companies on the phone.

The reason for this is that I've had some long and drawn-out experiences with calling up various companies to get problems fixed. Every time I need to, I freeze. Because this is what my brain conjures up for me:

Kindly made pretty by my Fiancé.
My original was a bit bedraggled...
Things which were not included in this flowchart are:
  • Explaining your problem to the Real Person (first and second, if you selected the wrong option to start with)
  • Having both Real People check your personal details
  • Explaining your problem again, because they weren't ready for it the first time as they need to know who you are
  • Spelling your name a few times before resorting to Alphas and Bravos and Charlies because your name is kinda foreign and they can't figure out which letter you're trying to sound out over a dodgy landline.
 Seriously, I'd rather just send an email.

3 comments:

  1. Of course, sometimes they send you to the second person even if you selected the correct option, after you've given them enough information to do what's needed. I was reporting my credit card lost the other day, and after I identified myself and they obviously had my card info on the screen they said I'm the second card-holder which is apparently a completely different department.

    The second person did the job, then insisted on reading out lengthy information to me, because anybody reporting a lost credit card is obviously in a position to take notes.

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  2. See, that just makes my problem even worse now :-p

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  3. Oops...

    On the other hand, if you now have a chart you can follow, perhaps that can be a help?

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